Each plan has its own tab with just the settings that plan uses. Everything saves instantly — anything you prepare on a higher tab switches on the moment you upgrade.
The facts Dave states about you — contact details, description and the hours he tells visitors. Looking for his name, greeting, colours or picture instead? That's under Dave Pro → Personality & style.
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Upload the things customers ask about that your website doesn't spell out — allergen matrices, hygiene certificates, price lists and menus, booking, deposit and cancellation policies, terms, aftercare sheets.
Dave reads them the moment they finish uploading and answers from them straight away — on every plan, including £24 Dave.
Real questions from your visitors that Dave had to take a message for — or answered and got a thumbs-down. Answer one here, in your own words, and he uses it from the very next conversation. Not relevant? Dismiss it and it stays gone.
Pick your trade and we'll list the questions your customers actually ask. Type a short answer to the ones that apply — a sentence is plenty — and leave the rest blank. Dave will use your words, exactly as you wrote them.
Your website probably answers some of these already. These are for the ones it doesn't. Nothing here is compulsory — even three or four answers will stop the same call coming in twice a day.
What can visitors book? Dave offers these by name, books the slot, and emails the confirmation.
Dave books against your real calendar — Google Calendar, Outlook or Calendly. Connect it below in two minutes: Dave only ever sees when you're busy, never what's in your events, and you can disconnect any time.
Until it's connected, nothing breaks — Dave takes bookings against standard business hours (Mon–Fri, 9:00–17:00) so you're live from day one.
We'll email you straight away with what happens next — and our team gets your request too, so a real person follows up. Reply to that email any time; it reaches support@daveonduty.co.uk directly.
🔒 Making Dave your own — his name, greeting, style, colours and picture — is a Dave Pro & Dave Max feature. On your current plan he runs on autopilot, tuned by us and built from your website. Upgrade in Plan & billing to customise him.
✨ Dave's on autopilot. He's named Dave, greets your visitors in a warm, professional voice built from your website, and answers the way we tune him. Leave this unticked and there's nothing to fill in — tick it only if you'd like to change his name or style.
Connect your shop system read-only and Dave keeps stock & orders fresh automatically — synced on connect and every few hours after. Your keys never leave our server, and you can disconnect any time.
Shopify admin → Settings → Apps → Develop apps → create one with read_products (+ read_orders for “where is my order?”). Read-only is all Dave needs.
WooCommerce → Settings → Advanced → REST API → Add key, permission Read.
Your real rates — Dave quotes cost and delivery time from these.
Let Dave answer “where is my order?” — upload a CSV with columns like: order id, email, status, items, eta, tracking.
Dave takes return & refund requests in the chat — verifies the order, emails you the details, and confirms to the customer. Tell him your policy so he explains it correctly.
Your own request flows — warranty claims, custom quotes, fitting requests, table bookings… Name the flow, say when it applies, list what Dave should collect. He gathers it in conversation and it lands in your inbox (and your CRM, if connected).
Every lead, booking, enquiry, return and workflow request Dave captures is also POSTed to a webhook — plug it into Zapier, Make, HubSpot or any CRM that accepts webhooks and your pipeline fills itself.
X-DaveOnDuty-Signature header with it): The same Dave, more doors: connect your WhatsApp Business number and your Facebook Page and Dave answers those messages too — same knowledge, same bookings, same inbox. Meta's setup is fiddly, so we do it with you on a free call: book yours. Already have Meta API access? Paste the details below — we check them with Meta straight away and tell you exactly what's wrong if anything is.
Give Dave a character of your own. Describe the mood, tone and personality you want — warm and witty, calm and luxurious, playful, ultra-formal — and he'll weave it into every reply, on top of everything he already knows about your business. He always sticks to the truth and never invents facts.