Privacy Policy

Last updated: 19 July 2026

Dave on Duty ("we", "us") provides AI chat assistants for small businesses. This policy explains what personal data we handle, why, and your rights. We keep it in plain language on purpose.

1. Who is responsible

Dave on Duty operates this website and the chat assistants embedded on our customers' websites. For conversations on a customer's website, that business decides what the assistant knows and receives the resulting leads and bookings (it acts as the data controller); Dave on Duty processes the data on its behalf. Contact for all privacy matters: support@daveonduty.co.uk.

2. What we collect

• Chat messages you type to an assistant, and the assistant's replies.
• Contact details you choose to share in chat — for example your name, email address or phone number when you book an appointment or ask to be contacted.
• Booking details — service, date and time — when you book through the assistant.
• Technical basics — your IP address is used transiently for abuse prevention (rate limiting) and standard server logs; a random session identifier is stored in your browser (localStorage) so the assistant remembers your conversation.

We do not use advertising cookies or cross-site tracking, and we do not build profiles of visitors.

3. How the AI works with your messages

To generate replies, chat messages are processed by Claude, an AI model operated by Anthropic, via Anthropic's API. Under Anthropic's API terms, data submitted this way is not used to train their models. Each business's assistant answers only from that business's own information — one business's data is never visible to another's assistant.

4. What we use data for

• Answering your questions and completing the actions you request (bookings, enquiries, quotes).
• Delivering leads, bookings and enquiries to the business you contacted.
• Sending you the emails you request (e.g. a booking confirmation).
• Keeping the service secure and preventing abuse.

We never sell personal data. We never use your conversations to train AI models.

5. Storage and retention

The assistant's short-term conversation memory expires automatically after a period of inactivity. Chat transcripts are kept for the business you contacted so it can review answer quality and improve its assistant; only a limited number of recent conversations are retained per business (older ones are overwritten automatically), and you can request deletion at any time. Leads, bookings and enquiries are stored for the business you contacted until that business fulfils or deletes them. Our servers are hosted by Render (cloud infrastructure); connections are encrypted in transit (HTTPS/TLS).

6. Your rights

Under the GDPR and similar laws you can ask for access to, correction of, or deletion of your personal data, and object to or restrict its processing. Email support@daveonduty.co.uk — we respond to every request. If you contacted a business through its assistant, we may route your request to that business, as it controls that data. You also have the right to complain to your local data protection authority.

7. Children

Our services are aimed at businesses and their adult customers and are not directed at children under 16.

8. Changes

If we change this policy, we update the date at the top. Material changes will be noted on this page.